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Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13092
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I am suddenly unable to open or view incoming e-mails. Any

This answer was rated:

I am suddenly unable to open or view incoming e-mails. Any advice please?
Hi, and thank you for asking your question.

Are you using any email program, e.g. Outlook, Windows Live Mail, to access your emails?

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Keep me posted.
Customer: replied 3 years ago.

Please do! We're in our sixties and not terribly au fait with technology!

No issues, let's get started with the remote session now. Are you using Internet Explorer, Safari, Chrome or Firefox as your browser?

Keep me posted.
Customer: replied 3 years ago.

I think I was using Chrome...sorry for the lack of certainty!

No problem. Please open up the following link:

Join the session, then download the remote tool - an 'Elsinore Screen Connect' file will be downloaded.

OPEN/RUN the file from your downloads (at the very bottom of your Chrome window) - and I'll be connected.

PS - If we are not connected in five minutes, please reply back to me below.
Your issue has now been resolved through the remote session.

You may just rate my service by clicking on one of the faces below.

Thank you, ***** ***** a great day ahead!
Bryan and other Email Specialists are ready to help you
Thank you so much for the generous bonus; I really appreciate it. :)

Take care, and have a great day ahead!