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Chris R.
Chris R., Computer Tech
Category: Email
Satisfied Customers: 1049
Experience:  BSBA CIS, A+ Certified
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I can't access my email using Windows 8 and Microsoft mail

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I can`t access my email using Windows 8 and Microsoft mail program
I get a notice that my password ***** ***** for poptools in sky mail
Hello my name is***** and I would be happy to assist you today.

Can we start a remote session so I can have a look directly at your problem?
Customer: replied 3 years ago.

Give it a try


I just need you to go follow the instructions below.

Go to

Then click the link that says Join Remote Control Session.

Download the file to your computer and then run the file. A screen will come up telling you an ID and Password. Please let me know the ID and Password. Thank you.

It actually looks like there is a problem with the SKY email service at the moment so it is nothing wrong with your computer or the programs you are using. Please take a look at the link below

You will have to just wait it out. I will keep this question open for you just in case it turns out that you still need assistance.

Feel free to let me know if there is anything else I can assist with.

Chris R
Chris R. and 2 other Email Specialists are ready to help you