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Richard, Software Engineer
Category: Email
Satisfied Customers: 45547
Experience:  Over 15 year experience in Email Systems and Programs
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My old laptop used windows vista Mozilla Thunderbird was my

This answer was rated:

My old laptop used windows vista
Mozilla Thunderbird was my default
My new laptop has windows 8.1
Using Mozilla Thunderbird on this I only see recent emails & not the old ones
I understand this has something to do with profiles but I am not a technical person & don't know how to sort this out
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Did you backup and transfer the emails from the old Laptop to this new computer? As you have to do this else you only get the recent emails on the server.
Please let me know
Richard and 2 other Email Specialists are ready to help you
Customer: replied 3 years ago.

No, please advise how to do this

Download MozBackup onto the old computer and make a backup of your Thunderbird profile. You can get the program here
Click me to open
Once done, copy the backup file to the new computer, and install this program again. Then perform a restore on that computer and this will bring your emails over to the new computer.
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 3 years ago.


I don't have the old computer with me but will try & do this later

If I have any problems I will get back to you

No problem at all Lawrence, this question will never close, so no issue.
If you would like any additional information or assistance, please do not hesitate to let me know.
And please rate my service before leaving.
Thank you