How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
Type Your Email Question Here...
Frederick S is online now

wat good is an email when i carnt access my account i

Customer Question

please can you help i was locked out of my email account last evening was told wait 24 hours to change password ***** i was given a recovery email but could not understand the recovery email my password ***** mail was wrong and my security question was declined i do not understand why do you think maybe my account has been compromised where do go from hear

Submitted: 3 years ago.
Category: Email
Expert:  Jess M. replied 3 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. Are you using a computer running Windows XP, Vista, 7, 8 or Mac?
Also, who is your email provider? Is it Yahoo Mail? Hotmail? Gmail? AOL? Or others?
Please let me know so that I can help you further.
Best regards,