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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have had to use different address to get on line,but i would

Customer Question

I have had to use different address to get on line,but i would rather have and my old one to retrieve all my mail and folders
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

What happens when you sign out / sign in the email address you want? Is there any error or message?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I have always used yahoo with Firefox

windows 8

I have tried signing in with my usual *****@******.***,

but had to use , edwinrussell475 get signed in but it lost all my emails and folders

Expert:  Viet - Email Tech replied 2 years ago.

What is the error or message when you sign in your usual email address?

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

When you are available, please reply back at the box below to continue. Thank you,