How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Email
Satisfied Customers: 43455
Experience:  Over 15 year experience in Email Systems and Programs
Type Your Email Question Here...
Richard is online now

Can receive but not send email. Error Message is Wha

This answer was rated:

Can receive but not send email. Error Message is
What does this mean?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
the error message means your not allowed to send, so we need to find out why.
First, which email program are you using and have you been able to send from it in the past?
Customer: replied 2 years ago.

Outlook 2010.

For many years

Thank you James
Can you go to
tell me the IP Address it tells you there please.
Customer: replied 2 years ago.

Thanks James
The problem I see is that you have been blacklisted as they think you are sending Spam. This is why you have this problem.
Two servers have detected this, so we need to remove you from the lists.
You can see this here
To do this click my list and enter the form to remove yourself from the black list
Click me to view
Once done, within 30 minutes you should be removed and emailing again
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

Sorry but I need to know why since I only (now) use email to communicate with my family and never open any incoming emails other than those from them.

Can you see why ?

No James, it will never list why, only that it is on the list.
It can be done by mistake. But once you remove it via my instructions, you are ok again.
Richard and 2 other Email Specialists are ready to help you
Thank you
Can you please go to
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

1 9 8 2 7 0 4 6 4


Thank you