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Richard, Software Engineer
Category: Email
Satisfied Customers: 44731
Experience:  Over 15 year experience in Email Systems and Programs
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How do I recover lost emais?

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How do I recover lost emais?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you provide a little more information please.
Which email service are you using?
How did you lose the emails?
Thank you
Customer: replied 3 years ago.

I am using BT mail.

I purchased a new laptop and only emails from the date of use were received.

how are you accessing the emails George?
Via your web browser?
And what do you mean from date of use?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 3 years ago.

I would prefer to repair it with your help.

No problem at all,
how are you accessing the emails George?
Via your web browser?
And what do you mean from date of use?
Customer: replied 3 years ago.

I am using BT mail.

The date of setting up the new laptop

ok, but there are multiple ways to access BT
Are you accessing it via your web browser?
Via an email program such as Outlook 2010, Windows Live Mail?
Customer: replied 3 years ago.

Is "Internet Explorer" a web browser? This is what is used to access the internet on my laptop

yes it is.
But then you would see all emails George, as you are viewing the emails directly on the server, they are not on the computer and have nothing to do with the computer.
which means you were not using your internet browser on the old computer, but anther program if you are now missing emails.
I need to know then on the old computer what that program was please.
Customer: replied 3 years ago.

Sorry about the delay. I have just checked my old computer and I have also lost emails up to the same date as with the new computer. The old computer also uses Internet Explorer as a browser. This seems to indicate that the problem is with the internet provider and not with computer settings. Do you agree?

It means they were deleted on the actual mail server, it is not the computer at all George but the BT mail server.
Check in the trash folder via Internet Explorer.
Do you see the emails there?
Customer: replied 3 years ago.

Hello Richard. They are not in the Trash Folder. What is the next step?

There is none sorry George, they have been deleted from the server and removed from the trash.
It will not be possible to recover them sorry, we have checked all possible options.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 6 other Email Specialists are ready to help you