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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6632
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Have recently changed my desktop and have been using Google

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Have recently changed my desktop and have been using Google Chrome (automatically set up) successfully for broadband and e-mail.
However, my Mobile phone, and more importantly my I-pad no longer connect to the web to collect e-mails etc.
The cause, I think, is that I have muddled up changes in password.
Can you advise how I may resolve this please? It looks as if I need to start again but every move I make to reset passwords on each device I receive messages that disallow.
Thanks
David Meaking
KamilAnwar1 :

Hello & Welcome to JustAnswer

KamilAnwar1 :

What is the part after the @ symbol of your e-mail address?

Customer:

aol.com

KamilAnwar1 :

Are you able to login to your email through mail.aol.com ?

Customer:

No I now have no idea what password ***** it up. In Google chrome which does work ok I have an e-mail icon whichIi click and everything opens up automatically.

KamilAnwar1 :

May i remotely connect to your system to check this on your desktop and once we figure out the password, i'll tell you what to do on the iPad

Customer:

ok

KamilAnwar1 :

click the link below and open the downloaded program

KamilAnwar1 :

Please open the downloaded program

KamilAnwar1 :

The program appears to have been downloaded but it wasnt opened

KamilAnwar1 :

Are you still there?

Customer:

sorry, yes still here. my screen says you are off line I had not realised you had contacted me.

KamilAnwar1 :

Let's try again, please click the link below and run the downloaded program

Customer:

clicked as requested. My Norton check says ok

KamilAnwar1 :

Right click norton and select disable antivirus auto protect for 1 hour

KamilAnwar1 :

Then click the link below again and run this program

Customer:

Done. Sorry about delay. New Code No is apparently required please

KamilAnwar1 :

Here's the new link

Customer:

clicked thanks

KamilAnwar1 :

now open it please

KamilAnwar1 :

the downloaded program called support-logmeinrescue

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