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Richard, Software Engineer
Category: Email
Satisfied Customers: 43331
Experience:  Over 15 year experience in Email Systems and Programs
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My emails are not downloading on my samsung tablet 10.4 but

Customer Question

My emails are not downloading on my samsung tablet 10.4 but are on my samsung galaxy 3 . Can you help please?
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Tablet and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the tablet and try to now add your email account.
Let me know the results please
Thank you
Customer: replied 2 years ago.

Still not downloading

Expert:  Richard replied 2 years ago.
Where you able to add the account to the Tablet?
Customer: replied 2 years ago.

may I come back to you later, I have an appointment, so sorry.

Expert:  Richard replied 2 years ago.
No problem