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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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What can I do re having my email password ***** BT account password

Customer Question

What can I do re having my email password ***** BT account password ***** - my broadband is still not working and as I live on my own and need to be in touch with a help button and fob should I fall. Please let me know if there is anything I can do. Thanking you.
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Customer: replied 2 years ago.
Relist: I still need help.
My broadband has been out of action since 4.6.15. I discovered this by going into the British Telecome site. I am afraid this is still the case. I am still having trouble so I will have to wait until this is fixed. So sorry as this is outside my control. Thanks, Doreen
Expert:  Jason Jones replied 2 years ago.
I have a few questions that need to be answered before I can give you the correct answer.
1) If you plug your computer directly into the modem/router can you access the Internet?
2) What is the brand and model name of your Internet modem?
3) If you are using a router, what is the brand and model name of the router?
I look forward to your response.
Thank you,