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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have a kindle had it years end have 123 items on it,

I have a kindle had... Show More
I have a kindle had it for 2 years end have 123 items on it, when I now try to open a book
I get this message:- this item cannot be opened because it is licensed to a different user.
Delete the item and download it from your archived items, or purchase a copy from the kindle store.
I have tried to delete and download from archived items and just get the same message again.How do I get my books back?
Submitted: 2 years ago.
Category: Email
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replied 2 years ago.
Welcome, I am Cory.
Has the account information ever been changed on the Kindle?