How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Computer Support Specialist
Category: Email
Satisfied Customers: 5830
Experience:  B.Sc. Computer Science with Honors
Type Your Email Question Here...
Michelle is online now

We cant send or receive mail since last Friday

Customer Question

we cant send or receive mail since last Friday
Submitted: 2 years ago.
Category: Email
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
you cant send and recieve emails from which email tool or software please explain the problem a bit more in detail
Customer: replied 2 years ago.


on Fri it seems that our business email was hacked as an email went out from me asking people for money which i didnt send.

we changed the pssword but since then cannot receive or send emails

this is an urgent situation because we run our business from this

Expert:  Michelle replied 2 years ago.
please tell me the email service provider name.
example or
Customer: replied 2 years ago.

Expert:  Michelle replied 2 years ago.
are you able to login successfully to your yahoo account if yes then send a test mail to yourself and let me know if it gets recieved in the inbox or not.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe as you will be watching your screen and we can use a live
chat to communicate, it will be a faster mode of help.
let me know if you want to opt for remote assistance
Customer: replied 2 years ago.

Yes i can login fine but ive tried sending a test email it dosnt work

Expert:  Michelle replied 2 years ago.
follow the step given on the link below
Expert:  Michelle replied 2 years ago.
open the link and enter your email it will let you if your account is still hacked.