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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7608
Experience:  Computer Software Support Specialist for more than 10 years
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I have ordered a Microsoft product Order number ***********

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I have ordered a Microsoft product Order number *********** I am unable to complete the process. I am English and live in Spain and I want to make sure that I get the English language version but the payment details are in Spanish. The only chat line the I can access is in Spanish, which I do not understand. What do I have to do to complete my purchase. Nick XXXXXXXXX

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the exact MS product that you are trying to purchase?
Also, did you buy it from Microsoft store or from other online stores?
Please let me know so that I can help you further.
Best regards,
Customer: replied 2 years ago.

Hi Jess,

On the 14th August I ordered a one year continued membership for $69

because I am no longer able to access the Microsoft files on my computer. When screen produced the payment section it was all in Spanish which I do not understand. I want to pay for the product but I need to ensure That I get the English version. can you help me?

Hi Nick,
Thank you for writing back with that information. Did you process the payment in the Microsoft site??
Also, can I remotely access your computer so that I can directly assist you in fixing the problem while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Customer: replied 2 years ago.

Hi Jess,

I never got as far as processing the payment. As I explained it was all in Spanish which I do not understand. I was concerned that if I tried to process the payment I would receive the package in Spanish. I want it in English.

If the order number which I obtained has now expired should we re-order again. The order number was ***********

Nick Brent

Hi Nick,Thank you for writing back and I am very sorry about the persisting issues. I believe there is some language tweaks for online stores that will show you the English version of their site even if you are in Spain.Can we do a remote sharing? That way, I can check the website and set it to English so that you can complete your order.Best regards,Jess
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