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Richard, Software Engineer
Category: Email
Satisfied Customers: 44776
Experience:  Over 15 year experience in Email Systems and Programs
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I have lost my plastic card with the keys to enter broadband

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I have lost my plastic card with the keys to enter broadband etc. Can I get a new one
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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For which broadband where you using this for please?
Customer: replied 2 years ago.

bt infinity And that keeps Letting me down freezing Crashing etc,

They do not send out new cards, but the details are also written on the Hub itself so you can get them from this.
It also sounds like it needs a reset for the crashing. On the back of the hub hold the reset button for 10 seconds (use a paperclip if needed) and release.
Wait 5 minutes for internet to come back on and it should then function correctly.
Let me know the results please
Richard and other Email Specialists are ready to help you
Customer: replied 2 years ago.

I have reset my hub and got the info from the Hub itself. have waited more than 5 mins. now to try the internet (Moderate smiley face)