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Michelle, Computer Support Specialist
Category: Email
Satisfied Customers: 5830
Experience:  B.Sc. Computer Science with Honors
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I have a sony handycam dcr dvd403e pal camera and wish to transfer

Customer Question

I have a sony handycam dcr dvd403e pal camera and wish to transfer videos taken recently to my pc - I have finalised the dvd and put into my pc but it does not recognise the formatting - I have managed to do this without problems many times in the past but am anxious to transfer current dvd urgently
Any suggestions please? ***@******.***
Submitted: 2 years ago.
Category: Email
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.let me know the format you have saved it earlier and what is the format its saving now.
Customer: replied 2 years ago.
Current files:
File folder VIDEO_TS
Files on mini dvd:
BUP file 12KB (2 same)
IFO file 12KB (2 same)
VOB file 380,544KB VTS_01_1
Previousy saved many files are BUP but having checked today I cannot open any of these either
NB I am computer illiterate so it may be a very basic error I am making
Expert:  Michelle replied 2 years ago.
on which software are you opening the file?
Customer: replied 2 years ago.
Apparently my default opener is MOVIE MAKER though companies keep sending updates about which I do not have any knowledge so I assume one of these updates must have overwritten or substituted the opening file that was default some time ago
My system is Windows 7
Expert:  Michelle replied 2 years ago.
download Media player classic and then try to run the bup file it should work fine on your current windows version