How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
Type Your Email Question Here...
A. Stevens is online now

I have clean installed one of my computers with a DVD copy

Customer Question

I have clean installed one of my computers with a DVD copy of the Windows 10 OS. It works well (not perfectly to be honest) but I can't activate it. I tried several programs to try to get the product key as my computer came without a disk. But none worked. I read that it will be validated in spite of this and this morning I actually thought it had validated itself because the notice was gone, and I did personalise some features. But then it was gone again. Can you help? I have an Acer Travelmate B115 which originally ran the Windows 8. So it is authenticated. Regards.
Submitted: 2 years ago.
Category: Email
Expert:  A. Stevens replied 2 years ago.
Hi, I am A. Stevens here to help with your question! Depending if your Acer was set up to have the Windows 8 key stored in its hardware, it may or may not validate Windows 10 on its own. On the computer itself do you see a sticker with a Windows 8 product key on it?