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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17947
Experience:  10+ years of work experience.
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I upgraded my iPad last week . I had an email today with dozens

Customer Question

I upgraded my iPad last week . I had an email today with dozens of copy readers and stoopidly pressed " reply all " , at which point my emails all disappeared and I now only have a white screen ...any ideas how to re- instate my 3 email accounts ? Thanks
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
I am the person that will be helping you today.
What can be done is to simply restore your iPad to an earlier date by restoring a saved backup in iTunes. When you update in iTunes, it makes backups, so there should be a few to choose from.
Please, follow the instructions below to solve your problem:
- Connect the iPhone to the computer that you have been using the phone and iTunes with
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date from before the time that everything vanished and restore.
Now your iPhone will be back up and have all the restored information from your last sync.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Customer: replied 2 years ago.
It's an iPad not an iPhone and I haven't linked it to my computer ?
Expert:  Jason Jones replied 2 years ago.
I am very sorry for my mistake. The instructions for the iPhone and iPad are the same, however. When you 'upgraded' your iPad last week, does that mean that you updated software on it or that you upgraded to a new iPad?
Customer: replied 2 years ago.
Software . IoS8 I think
Expert:  Jason Jones replied 2 years ago.
Okay, how did you do that? Did you have it plugged into a computer?
Customer: replied 2 years ago.
No just from the iPad
Customer: replied 2 years ago.
On the SOFTWARE UPDATE bit in the menu
Expert:  Jason Jones replied 2 years ago.
I am sorry to hear that. Do you know if you have your email linked to iCloud?
Customer: replied 2 years ago.
Yes I think so's backed up
Expert:  Jason Jones replied 2 years ago.

Often times, this may be a simple fault. Have you tried turning the iPad off and on? Please, do the following: Hold down the Home key on the front of the iPad and the power button at the same time. Hold both of the buttons down until it resets and then let go.

If the accounts do not return, you should be able to simply add the iCloud account to your email app. Choose to add a new account, choose iCloud, and follow the instructions.