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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I opened a Microsoft account to play games but now I cant sign

Customer Question

I opened a Microsoft account to play games but now I cant sign in to get on windows using my old password ***** I'm unable to get my windows open
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

I'm sorry about the issue. So the old password ***** not work, how about the new password ***** any other password ***** know / remember?

What's the model of your computer?
Does it have windows xp, vista, or 7, or 8, or 10?

Does it show a name or username at the password ***** login screen?

Does it show an email address at the password ***** login screen? If yes, do you currently have access to that email address?

Do you have another working windows or mac computer or tablet or smartphone?

Please reply at the box below. Thank you.