How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3432
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
Type Your Email Question Here...
IT Miro is online now

Cannot access email, keeps telling me password ***** ID are incorrect.

This answer was rated:

Cannot access email, keeps telling me password ***** ID are incorrect. I've notified Yahoo but as I have no email access I'm stuck.
Hello! My name is***** am sorry for the e-mail problem! I will do my best to check for all possible options for you to regain access to your Yahoo! e-mail account and will let you know what to do. Please type your Yahoo! e-mail address here so that I can check your account.Thanks,IT Miro
Customer: replied 2 years ago.
Thanks for the information! I have checked that e-mail address and it appears to be a valid e-mail address. Please tell me what happens when you attempt to sign in. Do you get a message that the password ***** ***** or something else?
Customer: replied 2 years ago.
It tells me that I cannot access my account because it does not recognise my ID.
Do you see that message on your computer or another device, such as phone or tablet?
Customer: replied 2 years ago.
Please open this link and try again: Let me know the results.
Customer: replied 2 years ago.
Message saying invalid ID or password ***** try again using your full Yahoo ID. Have done this with no result.
Please type here your last used password.
Customer: replied 2 years ago.
It looks like that password ***** ***** working any more. The message you see is a standard message informing you that the password ***** ***** I have checked the available password ***** options. You can reset the password ***** sending a password ***** link to the alternate e-mail address. For privacy reasons, I cannot see it in full, I can only see this:j*********@s**.com Do you recognise such e-mail address?
Customer: replied 2 years ago.
Good. Please access that e-mail account now and open an e-mail from Yahoo! as I have just requested password ***** instructions to be sent there. You need to click on the link in that e-mail and then you will be able to reset the password.
Customer: replied 2 years ago.
Result, thank you.
Have you reset the password ***** your Yahoo! e-mail account? If so, can you access it now?
IT Miro and 2 other Email Specialists are ready to help you
Customer: replied 2 years ago.
Yes, thank you.
I am very glad the problem has been successfully solved! For any other issue, feel free to contact me again. Regards,IT Miro