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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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Madam Re: Microsoft Office I have previously

Customer Question

Dear Sir/Madam
Re: Microsoft Office
I have previously verified my e-mail address and in
reply you sent me an e-mail requesting me to fill in a
25 digit
product key. Unfortunately, I appear to have deleted this e-mail
before taking the necessary action.
My apologies, but at age 78, I am
prone to making this sort of error and must request you to please
submit me another e-mail to enable me to put things right. Your
patience and assistance will be much appreciated.
Christopher Paris
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please Mr Parish, what it is your actually trying to do?
Download an Office Purchase?
Reset your email password?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
I am just trying to recover the e-mail Microsoft Office sent me a few days ago, but it seems to be costing me a lot of money and as a pensioner I cannot afford any more money than I have already commited myself to without, so far, getting anywhere near getting the answer I want.
Expert:  Richard replied 2 years ago.
ok, but please bear in mind I need to clarify some details...
Are you still able to sign into your Microsoft account?