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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have just installed Outlook as part of office

Customer Question

I have just installed Outlook as part of office for mac 2016. I have been using Entourage. I can't get Outlook to work.
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Thank you,
Customer: replied 2 years ago.
Hi - my own domain, hosted by Vidahost
Expert:  Jason Jones replied 2 years ago.
Hello again and thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.
Yes - I have teamviewer
234(###) ###-####
Expert:  Jason Jones replied 2 years ago.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Customer: replied 2 years ago.
No sorry, not happy to pay extra for this. It has always been included in the standard terms.
Expert:  Jason Jones replied 2 years ago.
Okay. The remote has an extra charge because it takes more of my time. Me remoting in without charging, would in effect, equate to me not being paid for my extra time. We don't have to do the remote, if you don't wish to.
What error messages are you given when you attempt to send/receive to and from your email account?
Customer: replied 2 years ago.
In Outlook - send and receive - nothing happens.
I did earlier get an error message saying password ***** valid but I'm certain about my mailbox password.
Customer: replied 2 years ago.
I still have Entourage running of course - but I think you can have two accounts at the same time.
Expert:  Jason Jones replied 2 years ago.
Thank you for the update. As it stands, it sounds like all is setup correctly. Without taking a look at the problem, I won't be able to analyze and recognize the issue. I will go ahead and opt out of the question and allow another to take over. Will that be okay with you?
Customer: replied 2 years ago.
Yes fine
Expert:  IT Miro replied 2 years ago.
Hello! My name is***** the problem with Outlook is still there, I can remotely connect to your computer and check the issue at no additional cost. Let me know when you are ready.