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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My GT-S5830i is not connecting to my computer through its USB

Customer Question

My GT-S5830i is not connecting to my computer through its USB connector. The connector works fine with other equipment, so I assume the fault must be in the phone. The phone still charges through the USB connector, though.
Submitted: 2 years ago.
Category: Email
Expert:  Tim replied 2 years ago.
Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Expert:  Tim replied 2 years ago.
Was this phone rooted or anything? When was the last time it worked? Phones that have died will indeed still show that the phone is charging.
Expert:  Tim replied 2 years ago.
Try removing the battery from the phone, and then turning it on.