How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Email Support Specialist
Category: Email
Satisfied Customers: 5731
Experience:  I have been in the IT industry for the past 10 years.
Type Your Email Question Here...
John is online now

How can I delete a gmail account off my computer. It is

This answer was rated:

Hi, How can I delete a gmail account off my computer. It is nothing to do with me but a lady about 150yds away in a different house.
Hello my name is***** will be assisting you today. I will try my best to help you.Ma'am could you please provide more details of the issue like how did this lady's gmail account got into your computer,did she used your computer to access her gmail account?Where are you seeing this other lady's gmail account,is it on a web browser like Chrome,Firefox?Which is the operating system installed in the PC.Is it windows Xp, Windows Vista,Windows 7, windows 8, Windows 10 or any other?Sincerely,JohnNote: - Please reply using the box below.
Customer: replied 2 years ago.
Hi, no she has never used my computer. The only thing is she has sent me pictures and emails from her computer to mine, I am running windows 10.
Customer: replied 2 years ago.
She has a gmail account and I set one up for my new samsung phone and get into her emails direct.
Thank you for the details.Without she logging in using here gmail user name and password ***** strange.You are seeing here gmail id in your windows 10 PC am i correct?
Customer: replied 2 years ago.
How can I contact gmail direct?
Customer: replied 2 years ago.
Gmail doesn't provide direct customer support.Only support they provide is to recover lost email accounts which is not your case.Are you seeing her gmail id on any web browser like Chrome,Firefox?
Customer: replied 2 years ago.
no I don't think so. It is only when I go into gmail sign in it automatically loads up and takes me to her emails
OKMay i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Customer: replied 2 years ago.
Thank you.Please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Customer: replied 2 years ago.
it won't let me into it afterdownload
Which is the web browser you are using to chat with me is it Internet explorer,edge, Mozilla Firefox, Chrome or any other?
Customer: replied 2 years ago.
chrome i think
While you are in Chrome press ctrl key + j key that will open chrome's download page from that run Elisnore Screen Connect Client If you cannot do that open File explorer by pressing windows key + e key then open downloads folder and run Elisnore Screen Connect ClientLet me know if you have any problems
Customer: replied 2 years ago.
application has been blocked
Its safe application so you can click on continue using or unblock to run it.Please try it and let me know.
Customer: replied 2 years ago.
No i think I will have to ask someone face to face
Ma'am its safe you do not need to worry about running,If you want i can give you another remote support tool called Team-viewer which is commonly used now a day's.To download it click on this link download and open it. Let me know the id and password ***** shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6
Customer: replied 2 years ago.
OK I will try the first way first!
Let me know if you need any help.
Customer: replied 2 years ago.
id 416 772 346
password *****
Thank you.One moment please
If it asks for permission click on OK or trusted connection
Customer: replied 2 years ago.
no sorry scam alert. bye
Ma'am justanswer is not a scam please check our weblink which has BBB approval
If you do not want remote support we can continue in this chat page.I offered remote support for quick and easy fix.
Customer: replied 2 years ago.
ok go ahead
This page shows about our site and its certificates on the bottom of the page.Team viewer shows that message on all the remote connection to avoid legal issues with their software me know if you want to continue with our support or not.
Customer: replied 2 years ago.
yes carry on please!
OK i am connected to your PC now.Thank you
Please rate me using the options just below this box or above this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me,John
John and other Email Specialists are ready to help you