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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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When I open Microsoft Office Outlook it automatically receives

Customer Question

When I open Microsoft Office Outlook it automatically receives all e-mails previously received, not just new ones downloaded for the first time. My list of e-mails in the in box is showing 3 copies of the same e-mail. If I click on send and receive it downloads all again, not just new ones, giving me yet another copy of all messages in my inbox.
I hope you can understand, I am not an expert and may not have made the problem clear.
I use a Netgear wireless router and rebooting it makes no difference.
I would be very grateful if you could help.
Many thanks.
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Hi there Ian and welcomeI understand what your saying. There can be a few causes for this so we need to eliminate these.First, which version of outlook and windows are you using? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard