How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 44682
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

Google was my homepage but "myway" seems to have shouldered

This answer was rated:
★ ★ ★ ★ ★

google was my homepage but "myway" seems to have shouldered its way in. How do I return things to normal, i.e. google
Hi there and welcomethis is an infection Mary so we need to remove it.First, can you tell me please which internet browser you have? eg: Internet Explorer, Google Chrome? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and other Email Specialists are ready to help you
Ask your own question now
Customer: replied 2 years ago.
We seem to be going round in circles - I accept remote support for sorting out my problem
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Ask Your Own Email Question
Customer: replied 2 years ago.
It aborted at "connect to partner". what should I have put in that box
Nothing, you need to give me here your ID and Password ***** it gives you
Ask Your Own Email Question
Customer: replied 2 years ago.
ID 610 679 696 Password *****
you closed the program... as per my instructions you have to leave it open.Open it again, give me the new password ***** leave it open please
Ask Your Own Email Question
Customer: replied 2 years ago.
ID 610 679 696 Password *****
Thank you
Ask Your Own Email Question
Customer: replied 2 years ago.
are you still there
yes, waiting on you to restart the computer and tell me if you still have the issue
Ask Your Own Email Question
Customer: replied 2 years ago.
I did shut down and then restart and you dialogue box did not come up, and I got msnukhome instead of google
yes, so its gone, you just need to set Google now as your home page as we reset it
Ask Your Own Email Question
Customer: replied 2 years ago.
how do I do that
Click on the Gear Wheel, then internet options.Then on the General page enter in the home page addresswww.google.comClick ok and it is then set for you
Ask Your Own Email Question
Customer: replied 2 years ago.
I have done that. what do I do now. I don't want to log off in case there are more problems
Nothing, its all removed, you can now continue on using your computer as normal
Ask Your Own Email Question
Customer: replied 2 years ago.
many thanks - do I now close this page and re-click on "internet explorer" on my desktop. when I do this I normally get the google homepage - is this right
yes that is correct, and your most welcome
Ask Your Own Email Question