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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have an PH Photosmart Premium C410. Black is not printing.

Customer Question

I have an PH Photosmart Premium C410. Black is not printing. I have put in a new HP 364XL new cartridge.The print levels shows a full black cartridge. I have cleaned the print head. I have just installed a new printhead ref. CN642A -CB326-30002. Using tools, I have tried re-aligning the printer,turning the printer on and off, reseting to factory settings etc. all to no avail.The print quality report shows all colours are fully operational but not black. Do you have any further suggestions as to how I can overcome this problem? I look forward to hearing from you. My email address is***@******.***
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Hi there Richard and welcomeAre you on a windows or mac computer and which version?