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Hi there and welcome Ann
To resolve this, can you download the installer from my link below
Then do not double click the file but right click it and select run as administrator
Perform the installation and once done, open Thunderbird and it will then function again
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
thats from the picture Ann
This might be easier for you, click this link and click I agree and run the file please.
You need to do the instructions I have been giving you Ann, so far this has not been happening.
I ask please you take the time and care to carefully read my message and follow the instructions, it is only two steps.
I will repeat again
click this link and click I agree and run the file please.http://www.justanswer.com/remotedesktop/join.aspx?Session=0284e40d-51cc-48ab-bd42-eff70d183ae9
It is all you need to do