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Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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When wishing to close down my computer, and I press 'close'

an image appears on screen
'almost'... Show More
an image appears on screen
'almost' transparent, of a copy invoice that had been sent to me by a supplier, which itself only disappears when I press the 'force shutdown' button, and then my cumputer closes down. This is very annoying and frustrating, appears almost as though somebody else has control of my computer.
Submitted: 1 year ago.
Category: Email
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replied 1 year ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer reply replied 1 year ago.
OK
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KamilAnwar1, Exchange & Email Consultant replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer reply replied 1 year ago.
I am not receiving any assistance , just a request for further payment of £23. I will pay no more until I see evidence of what you can do.
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KamilAnwar1, Exchange & Email Consultant replied 1 year ago.

No problem. I'll assist you here without remote. Remote would have allowed me access to see things in details.
Do you see the pop-up when you hit the shutdown button on your computer?