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Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13092
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I have error 0x800CCC0E in microsoft outlook, can send

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I have error 0x800CCC0E in microsoft outlook, can send emails but cannot receive emails. the message reads "Outlook cannot synchronize subscribed folders for [email address] Error:Cannot connect to server. We can access email via going directly to the ISP website.

Hi, and thank you for asking your question.

What's the version of Outlook, e.g. 2007, 2010, you are using?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.

Bryan and 2 other Email Specialists are ready to help you
Customer: replied 1 year ago.
I am using Outlook 2016

OK; I'll close out the other duplicate question you had opened for this issue just now - let's continue conversing further on this page itself.

Let's get started with the remote session now. Please open up the following link:

https://ja1.screenconnect.com/?Session=43875b63-2ce0-4e4b-bd34-555ef6ee1f76

On the page that opens up, click on the arrow next to "Join session."

Follow the on-screen directions to download and OPEN/RUN the "Screen Connect Client" remote file, and we will be connected.

Customer: replied 1 year ago.
OK, will do. thanks for closing the duplicate session

Your issue has been resolved via the remote session now. Thank you!