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Quiksilver07070, Computer Support Specialist
Category: Email
Satisfied Customers: 793
Experience:  All type of email clients, microsoft, web based, linux
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I had no problem with my EMAIL account until I brought this

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I had no problem with my EMAIL account until I brought this phone and this is a new phone number I cannot remember the password ***** used when i set up the acountry it keeps saying not authentic

Hello Vivienne, and thank you for choosign


Okay so you need to get the password ***** out before you can add an email account to a new phone.


So, you will need to use a regular computer to do the password ***** its not available on a phone.


Or, I can offer to do the reset FOR YOU, but i need your account information.


Which would you liek to do?

Assisit you using a regular computer?


I do it for you?

Quiksilver07070 and other Email Specialists are ready to help you
Customer: replied 1 year ago.
Please can you do it for me
Customer: replied 1 year ago.
I have a EMAIL address I just can't remember the password i used to set it up

I certainly can do it for a certin point.


So lets begin.

What is your email address?

Customer: replied 1 year ago.

okay, i am checking on this now......please stand-by

Look at the image link below, and tell me which of the 3 options you can access?

They show 1 email address, and 1 phone number......but only a security MUST know the remainder of the characters......AND be able to access the account. So, do you know the remainder of the characters?


Notice there is an email account using the domain

Do you have an email there? Can you login and check the emails?

It is a different email than what you gave me ( you gave me: ***@******.*** and is the password ***** are trying to recover)

Customer: replied 1 year ago.
That EMAIL was in case I forget my originame [email protected] Com

i dont think you understand HOW RECOVERY EMAILS WORK.


Lets say you are on the account *****@******.***

The recovery email will need to be A DIFFERENT EMAIL such as *****@******.***


It works vice versa too.

If you were logged into *****@******.***, the recovery email would be a different email such as *****@******.***


So, your *****@******.*** is using the *****@******.*** as the recovery email


So i ask you......can you login to *****@******.*** email account, and check emails?

Customer: replied 1 year ago.
I didn't try that as I don't use that EMAIL I only use***@******.***. uk
Customer: replied 1 year ago.
Sorry I'm not very good with computers
Customer: replied 1 year ago.
Sorry I made a mistake it should say***@******.***

Well, the recovery options were setup at the time you CREATED the account (*****@******.***)


So do you remember the password ***** the *****@******.*** account???


Do you still have the phone that ends with 86?

Customer: replied 1 year ago.
No that number was cancelled by ee when I got this new sim card

So, are you able to login to the the *****@******.*** account??? or not?

Vivienne.....i am getting very close to recovering yoru account.....

I have the form pulled up, that you need to fill out, to verify the account is actually yours.


Please let me know when you are ready to go through the series of get your account password *****


Also, in order to get to this point, i HAD to put in a recovery email i had to use mine.


So, we now must work get this resolved.


Please respond...........or you can call me?

Or you can Skype with me?

We are so finishing.....lets get er done.

Look at the 3 images below (there are questions about you and the account that needs to be answered), that Microsoft (Live) is asking about your *****@******.*** account. FYI: you can NOT type on the images, you can send me the answers to my email for better security. (shown earlier ***@******.***


If you can give me some of the information, I can submit this form, and potentially get your account password *****


But we need to work together.