How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Email Support Specialist
Category: Email
Satisfied Customers: 5786
Experience:  I have been in the IT industry for the past 10 years.
Type Your Email Question Here...
John is online now

Have got a problem trying to download from my Fujifilm

This answer was rated:

Have got a problem trying to download from my Fujifilm Finepix S8100 camera. Error message states "communication error" - seems as if my downloading programme has disappeared into the ether! Can you advise please?

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

Are you using usb cable to connect the camera to the PC?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?


Note: - Please reply using the box below.

John and other Email Specialists are ready to help you
Customer: replied 1 year ago.
Afternoon John,
Have tried loading via usb and the card. Windows 8.1 is the operating system. Have had a few "hiccups" before but I was able to download previously. Have looked for the Finepix programme itself but couldn't see it. I'm a bit "techy" but not that much!

Afternoon Sir.Thank you for the details.

Give me a moment to give you the remote support link.

To do remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.