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Richard, Software Engineer
Category: Email
Satisfied Customers: 44591
Experience:  Over 15 year experience in Email Systems and Programs
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I have forgotten my email password. I have tried to use the

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I have forgotten my email password. I have tried to use the website page to re-set it but without success.
Derek Williams
01753 892942

Hi there Derek and welcome

What exactly happened when you tried to reset the password?? And for which email service is this?

Richard and other Email Specialists are ready to help you
Customer: replied 1 year ago.
My email address is [email protected] .com. I need to keep that address. I had forgotten what password ***** used initially so I tried passwords that I had used before but without success. I need to start afresh with a new password ***** order to access my emails.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I have tried to follow your instruction and clicked on Download but nothing happened !

When you click on download, the file is downloaded to your computer, do you then click on it and run it please Derek.

Customer: replied 1 year ago.
I have entered my new password ***** the box that appeared. It that it now? I see the box styled "Internet E-Mail" had reappered and is again asking for my password ***** that is no different from what has happened over the last few days!!

ok, not sure what you are doing Derek, but it is not the instructions I gave you....

Maybe this is easier for you

All you have to do is click this link, click I agree and run the file please