How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ChrisC Your Own Question
ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 2338
Experience:  15 years as a professional computer technician.
Type Your Email Question Here...
ChrisC is online now

Verizon advises that router needs to be replaced. They are

This answer was rated:

Verizon advises that router needs to be replaced. They are experiencing trouble with router that we recently received from them.

Hi Steve, my name is ***** ***** welcome to JustAnswer!

I'm a little unclear on your actual question. Are you wanting instruction on how to return the router to Verizon?

Customer: replied 1 year ago.
No. Verizon advises that month old router is the problem. Is this for real or are they guessing?

Do you have a separate modem and router or is it a modem/router combo?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Your wewbsite very difficult to navigate - confusing. Too much extraneous prompts

Okay, thanks Steve.

Verizon, just like any service provider, has ways running tests remotely on equipment like that so if they're telling you the router is bad it is most likely bad. If you had a separate modem in the way between the line and the router, then I would say there's more of a likelihood that they're making an educated guess, but with the combo unit like that they should be correct.

If they provided it to you then they should replace it for you. Even if the unit is only a month old it can still have problems. I purchased a computer a few months ago that was a dud right out of the box. It happens.

So your next step is to replaced that router and you should be good to go. Let me know what other questions you have on this.

And before leaving this page, please use the rating box at the top of the page to rate the answer at least 3 Stars/OK Service or better so that I receive credit for assisting you.

ChrisC and other Email Specialists are ready to help you