How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13092
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Email Question Here...
Bryan is online now

Email not syncing Assistant: Thank you. Can you provide any

This answer was rated:

email not syncing
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: just bought lenova ideapad 110 & it stopped syncing my emails from hotmail

Hi, and thank you for asking your question. My name is ***** ***** I'll be assisting you today.

Are you using the Windows Mail app to access your Hotmail mails now?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.

Bryan and other Email Specialists are ready to help you

OK; let's get started with the remote session now. Please open up the following link:

On the page that opens up, click on "I Agree".

Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.

Please accept my apologies, we seem to have inadvertently gotten disconnected during the restart. Could you let me know if you are still getting the same issue with Mail after the restart?

Do keep me posted below; thank you.

Customer: replied 1 year ago.
hi thanks it seems ok now

OK, great! Your issue with Windows Update should be resolved as well - that was, in turn, causing this Mail issue as well. Thanks, ***** ***** care :)