How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
Type Your Email Question Here...
Frederick S is online now

My officejet pro 6930 has been working without any problems.

Customer Question

My officejet pro 6930 has been working without any problems. I've just turned on and tried to print but every time it just tells me that"There is a problem with the print head." All the inks are new and are HP, can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That is a problem that HP printers sometimes have. I hope I can at least make it more comprehensible, or less of a loss, at very least.

Is there any error code or numerical code, accompanying the printhead error message?

Have you been using HP OEM-original cartridges?

How old is the printer?