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ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 2338
Experience:  15 years as a professional computer technician.
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I have an issue with my windows 10 laptop in that i keep

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hi i have an issue with my windows 10 laptop in that i keep getting a orange triangle sign that tells me 1 or more protocols are missing .
a professioal checked it and said no it,s all ok ,but most certainly is not, programmes are slow films stutter or freeze and tv nigh on impossible , we are on radio type signal and it freezes the phone also ,can you assist please,, ken.

Hi Ken, my name is ***** ***** welcome to JustAnswer!

It sounds like you're Windows installation is corrupted and you'll need to either refresh or reset the PC. Let me ask you, do you have any data on the machine that you can't afford to lose? Or are there any important programs installed that you would be unable to reinstall if you had to?

Customer: replied 1 year ago.
apart from e mails and general stuff , no

How do you normally get to your e-mail?

Customer: replied 1 year ago.

Okay, so you just go to for instance and sign in, is that right?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
cris i am in spain and am on radio system i have 6 meg max and 32mbps if that helps

Okay, that shouldn't be affecting the machine.

How long have been experiencing the issue? Did it used to work fine and then one day it started having problems?

Customer: replied 1 year ago.
sure did yes

All right, thanks Ken.

Give me about five minutes to get some information typed up for you.

Customer: replied 1 year ago.
sorry about to five months

Ken, as I mentioned, everything you're describing points to a corruption issue with Windows. In Windows 10, there is luckily a built-in function to deal with these kinds of problems.

First off, don't worry about your e-mails. Those are stored on Hotmail's servers, not on your computer.

Now, if you hold down the Windows key on the keyboard (that's the key with the Windows symbol on it, two keys to the left of the spacebar) and press the I key (that's I as in indigo) then a Settings window should come up.

Once inside of Settings, click on Update and Security and then click on Recovery on the left-hand side. Once inside the recovery panel, you could see one of a few things, but most likely you'll see an option that says "Reset this PC" on the right-hand side. You may also see an option that says, "Refresh this PC."

This should give you a couple of different recovery options, and it will describe each one for you. You will have the option of either keeping your files or removing them (bear in mind that both however will remove any programs you've installed, and those programs will need to be reinstalled).

The reset/refresh which removes your files is a full reinstall of Windows and is more thorough. So if you choose to keep your files and you're still experiencing problems, you can go back and do it again while choosing the option to remove your files. As I said, this is a full install so everything will be replaced by a fresh copy of Windows. This should resolve any corruption problems.

So that is what you'll need to do. It will take some time and you're computer will be offline for a little while while it performs the Reset procedure.

Does all this make sense? Do you have any questions on this?

If you have no questions, please remember to use the rating box at the top of the page to rate the answer at least 3 Stars/OK Service or better so that I receive credit for assisting you.

Customer: replied 1 year ago.
Thank you chris i will do as stated ,we ie wife and i have to attend our local fiesta which starts in an hour. can i delay untill tomorrow and if i need more help i go to your e mail in my e box? where are you based.

I'm based in the United States.

If you rate the answer, it will close our session out for now, but you can always come back to the question at any time in the future and leave another response. And then I'll get back to you as soon as possible.

ChrisC and 5 other Email Specialists are ready to help you
Customer: replied 1 year ago.
ok i roger that ,your a 5 star man thanks .ps have daughter in upstate new york and grandson. cheers. K G B.

Thanks for the positive rating and enjoy your fiesta!