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Click on the link below can you sign in there: https://www.live.com/
OK in that case I would need to remote connect to help you. Please accept the Premium Service offer and I will give you instructions.
OK using the computer that has the issue, go to the link below and click on Join your Session then select Download and allow the app to run, then look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=026a2c75-9e04-4cf1-8bb0-d7cc14211cd9