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What web page do you go to, in order to log in to virginmedia email?
It should be this one:
Use the 'Forgotten your password?' link on that page, and you should be presented with a means of recovering your password.
If it requires another email address to send the recovery information to, then you will need another email address - do not put in your virginmedia email address to send the recovery information to, that will not work.
Let me know if you have any further difficulties or questions about this process. I will advise you though it.
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