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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I recently changed my password for my BT account,and now am

Customer Question

I recently changed my password ***** my BT account,and now am unable to access my emails on my iPad Air. I have been to settings and mail, but none of my accounts (BT and Cloud) are highlighted, so nothing happens when I click on either or even if I try to add account. Everything worked OK on my iPhone.
I would be grateful for your help.
Thank you
E Hailstone
PS if I go though BT website I can access emails,but it is a long way round.
Submitted: 1 year ago.
Category: Email
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

Are you getting any error messages when you check mail, or have you not yet setup your mail accounts with the ipad?