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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My outlook email has stopped working. Microsoft Outlook

Customer Question

My outlook email has stopped working. Microsoft Outlook cannot connect to the server.
My inbox is empty, several other folders have lost filed emails and several folders have changed their names.
I can still access my Hotmail account but this does not hold all my files.
Submitted: 1 year ago.
Category: Email
Expert:  JamesI replied 1 year ago.

I suggest we do a remote session so I can investigate why your unable to connect to your e-mail.

Please click here, and follow the on screen instructions.

Expert:  JamesI replied 1 year ago.

Good afternoon,

I havent heard back from you in the last day or sp, and just wanted to check if you still require assistance?


Customer: replied 1 year ago.
Re: I've responded to your Email questionJJohnI did email this message to you Reply | Today, 11:12Customeron JustAnswer (*****@******.***)
JamesNot sure how these things work.I am available now for approx. 1 hour - until 12.30 pmJohn
Expert:  JamesI replied 1 year ago.

Hi John, sorry your e-mail didnt get through to me in time.

Messages needed to be sent via the webpage forum, what is a suitable time today or tomorrow to look at this for you?

Customer: replied 1 year ago.
I will be away from my computer for a few days - I will contact you later next week when we can pick this up. Hope that works for you.
Expert:  JamesI replied 1 year ago.

No problem, I will await to hear back from you.