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Martin, Network Engineer
Category: Email
Satisfied Customers: 3083
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I am unable to receive/download my email messages

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I am unable to receive/download my email messages

Hi Maurice,

When did the problem start?

Do you get any error messages?


Customer: replied 1 year ago.
About last Tuesday (10th) I have now had a new larger memory hard drive installed and broadband is OK. There are 49 email messages trying to arrive - they download and then on the last one I get 'send/ receive error'.

Did you get more memory (RAM) and a larger hard drive installed or just more memory?

If you got a new hard drive they would have had to format Windows and you would have had to re-install your programs, etc

Customer: replied 1 year ago.
As far as I am aware just memory (now 450GB)
Customer: replied 1 year ago.
a health check

May I connect with you remotely so I can have a look at it directly?

Customer: replied 1 year ago.

Click on View Offer and you should see an accept button which will get us started

Martin and 2 other Email Specialists are ready to help you

Once you've accepted the remote support offer, From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.



Glad I could be of help!

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

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Remember you can continue replying to me until you've got all the information you need.