How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask technicalcat Your Own Question
technicalcat
technicalcat, Consultant
Category: Email
Satisfied Customers: 2335
Experience:  20 years combined corporate and small business experience.
65369237
Type Your Email Question Here...
technicalcat is online now

My TomTom is: Start 25 Serial No;BQ2363K94077 4EN5.001.06

This answer was rated:

My TomTom is: Start 25 Serial No;BQ2363K94077 4EN5.001.06
When I switch it on it reads, No maps found, I followed the instructions and installed all updates it then froze so I went through the procedure of unfreezing the screen it then displayed a red cross I then had to go through procedure again, to no avail, I have done this several times with no success.
Can you help?

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

Did this problem start AFTER you performed an UPDATE on your tomtom?

Customer: replied 1 year ago.
Instructions by email okay

Did this problem start AFTER you performed an UPDATE on your tomtom?

Did this problem start AFTER you performed an UPDATE on your tomtom?

Please reply in the box below. Thank You.

technicalcat, Consultant
Category: Email
Satisfied Customers: 2335
Experience: 20 years combined corporate and small business experience.
technicalcat and 2 other Email Specialists are ready to help you

Good evening, I appreciate its late, can you advise a suitable time I can give you a call and remotely connect so we can resolve this issue?