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Richard, Software Engineer
Category: Email
Satisfied Customers: 44748
Experience:  Over 15 year experience in Email Systems and Programs
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I have an orange email address. I am able to access my mail

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I have an orange email address. I am able to access my mail account on my iPhone and iPad but my iMac, on which it was working OK a few days ago, is now saying "unable to verify account name or password". Help please!

Hi there and welcome

Can you tell me please which email program you are using on your iMac?

Customer: replied 1 year ago.
Sorry, I'm a silver surfer with limited knowledge. All I know is that it's an Orange account.

No problem, would you like me to connect to your computer and fix this directly for you?

Customer: replied 1 year ago.

ok, please accept the offer and I can then do this

Richard and 2 other Email Specialists are ready to help you

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Do you mean click on "Join remote control session"?

On the link please

Customer: replied 1 year ago.
I appear to have downloaded but there is no ID or password ***** the screen. Sorry, I must sound dense!
Customer: replied 1 year ago.
Hang on, the download may not be complete.

its ok, remember once you download you need to click and run the file and install it please

Customer: replied 1 year ago.
Doing that now.

thank you

Customer: replied 1 year ago.
Installation completed. My password ***** *****

You get an ID and password, so if it is installed, open it and provide me the ID and Password *****

Customer: replied 1 year ago.
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Customer: replied 1 year ago.
Shall I complete those fields?

yes, you can chat to me in that box where you see my messages

Customer: replied 1 year ago.
I assume you mean that you will cease access now?

yes, I have no access now as we fixed the problem and I closed the connection.

Customer: replied 1 year ago.
Thanks again.

your welcome