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Hello my name is ***** ***** I will be happy to assist you.
Have you contacted amazon directly about this issue?
Did you ever go to this web page for help from customer service? https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=502564&type=email&skip=true
Ok can you confirm though that you made a purchase through of a gift card through the amazon site that you would like refunded? I just want to make sure we go to the proper place to get your refund.
Yes that is fine. When you have a moment go to the following page https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=502564&type=email&skip=true
Next under where is says select an issue choose "cancel or change an order" Next choose the phone option which will connect you to customer service who should be able to look up the details and refund any additional money you paid.
Send me a message when you are back and I will connect to your computer and try and help with this
If they cannot sort this for you please let me know. You can reply back to me at any time and I can further assist if you need more help.
You are very welcome.
Brilliant. I will now close the question. If you do need help with this at a later date you can always return and reply and I will continue to help.