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Richard, Software Engineer
Category: Email
Satisfied Customers: 43209
Experience:  Over 15 year experience in Email Systems and Programs
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I previously had a address. However, utv no

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I previously had a address. However, utv no longer host e-mails. I then had a gmail account set up. However, I have forgotten my gmail account password. When I attempt to change my password, the systems seems to be trying to send the code to my now defunct utv address. No access to it. I did give my work e-mail address and I got the code, entered it and got the message that gmail is not able to verify who I am.
can you advise please?
R. McClafferty.

Hi there and welcome

When you set up the gmail account, did you also add a cell phone number to be contacted on?

Richard and other Email Specialists are ready to help you

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I have downloaded but do not seem to have been generated with an ID/password?

you need to run the file and install it please, after downloading it

Customer: replied 1 year ago.
Ok, got it. ID###-##-####PW - 4818

thanks, ***** ***** you closed teamviewer though, you need to leave it open

Can you please open it again and leave it open?

Customer: replied 1 year ago.
sorry. Have you got access now?

no, it still says you closed it, you sure you gave me the right ID?

Customer: replied 1 year ago.
New ID/PW generated i.e. ID 371 543 350 Password: 1104