How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 44525
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
Email
This answer was rated:

I cannot reset my password as every time I try I get sent

I cannot reset my password... Show More
I cannot reset my password ***** every time I try I get sent round in a loop of endless verifications ~ what is the solution?
Show Less
Ask Your Own Email Question

Hi there and welcome

Can you tell me please for which service this password ***** ***** please?

Customer reply replied 1 year ago.
AoL mail.

Thanks

When you now try to sign in, what is the exact message you receive?

Customer reply replied 1 year ago.
I get automatic access but cannot open any emails as there is a dot circle which just goes round and round.

Thanks

This is then not password *****

Which internet browser are you using?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer reply replied 1 year ago.
Ready any time you are. John

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer reply replied 1 year ago.
252 165 626 and 3694
Customer reply replied 1 year ago.
What happens now?

your computer is giving an error, use this link instead

http://www.justanswer.com/remotedesktop/join.aspx?Session=e87b0a60-b6de-4b98-bb49-b31649fd7bf1

click I agree and run the file