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I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.
To confirm, when you click on the Thunderbird icon, it won't open at all?Let me know,IT Miro
Oh, I see. The crashing happens most likely because of the incompatible add-on you recently installed. I am sure everything else works just fine. Since you cannot start Thunderbird in standard mode in order to remove that incompatible add-on, you can start it in Safe Mode and disable all add-ons. That should help solve the crashing problem. Here is how to do it:
1. Press and hold down the Shift key, and while still holding, click on the Thunderbird icon2. A new window should appear saying Thunderbird Safe Mode. Check the "Disable all add-ons" check-box and then click Make Changes and Restart3. Thunderbird will restart and will disable all active add-ons. It should then work as before
Let me know if it worked for you.
I am very glad it helped solve the problem!If there is anything else I can help you with, let me know.You can now rate my assistance by clicking on the stars located in the upper right corner of the page.Regards,IT Miro