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John, Email Support Specialist
Category: Email
Satisfied Customers: 5716
Experience:  I have been in the IT industry for the past 10 years.
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I have an HP Pavillion desktop. I can receive emails (on

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I have an HP Pavillion desktop. I can receive emails (on explorer) butNOT SEND emails, Help me please

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Please provide the following details.

Are you accessing this email using internet explorer web browser?

Which email service are you using let me know the part after @ in your email id for example @

Which version of windows are you using Is it Windows Vista, Windows 7, windows 8, Windows 10?


Customer: replied 1 year ago.
I am on gmail and Vista. Can receive but not send emails. Using outlook and windows mail have not used desktop for mail in months but this mobile 07720 555758 OK.

Thank you for the details.

Are you able to access and send email using web browser (Internet explorer, Mozilla Firefox, Google Chrome)?

Customer: replied 1 year ago.
No cannot send mails gmail on desktop are received but not tried to send.been referred to usoft they say should be OK because can receive
Customer: replied 1 year ago.
Sorry NO cannot send from desktop. Comes back not sent

OK may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know

John and other Email Specialists are ready to help you

To do remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

I haven't got the access to your computer, is there any problem opening the link i gave or running the remote support tool (Elisnore Screen Connect Client)?

If you are having any problem please let me know ?

Connected and working on the issue.