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John, Email Support Specialist
Category: Email
Satisfied Customers: 5782
Experience:  I have been in the IT industry for the past 10 years.
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My btinternet email isn't working. [email protected]

This answer was rated:

My btinternet email isn't working.***@******.***

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

When you say emails isn't working do you mean you cannot open your btemail account ?

Are you using a windows or mac computer to access this email?


Please reply using the box below.

Customer: replied 1 year ago.
No I cannot open my btinternet account and I'm using a Windows computer

How do you access this email is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari ?

John and other Email Specialists are ready to help you
Customer: replied 1 year ago.
I use Microsoft Outlook

To do remote support please click on this link that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Connected and working on the issue.

Customer: replied 1 year ago.
The problem was solved by the Expert and all is working well. I'm very grateful