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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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A couple of years ago you kindly repaired my Photo PX720WD

Customer Question

A couple of years ago you kindly repaired my Photo PX720WD remotely over the telephone, Do you offer the same service now please. Barrie
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: BT
Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
Assistant: What troubleshooting have you tried?
Customer: The internet via Google
Assistant: Anything else you want the email expert to know before I connect you?
Customer: My printer will not print because it is "paused"
Submitted: 8 months ago.
Category: Email
Expert:  Richard replied 8 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please